Privacy Policy

Last updated: April 5, 2026

1. Introduction

Ocality Network ("Ocality," "we," "us," or "our") operates the website ocality.com and the Ocality WhatsApp-based real estate matching service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

  • Contact Information: Your WhatsApp phone number, name, and email address when provided.
  • Property Preferences: Budget range, preferred neighborhoods (Kilimani, Kileleshwa), bedroom count, move-in timeline, and other search criteria.
  • Agent Information: For agents joining our network — business name, KYC documents, areas of operation, and subscription tier.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, and interaction timestamps.
  • Device Information: Browser type, operating system, and IP address.
  • WhatsApp Interaction Data: Message timestamps, response times, and lead claim activity (message content is processed but not stored long-term).

3. How We Use Your Information

  • To match property seekers with verified real estate agents based on preferences and location.
  • To operate our algorithmic lead-routing and SLA enforcement systems.
  • To verify agent identities through KYC checks and maintain network quality.
  • To calculate agent performance scores, response metrics, and routing priorities.
  • To communicate service updates, lead alerts, and subscription notifications via WhatsApp and email.
  • To improve and optimize our matching algorithms and user experience.

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • Agent–Buyer Matching: When a buyer is matched with an agent, limited contact information is shared to facilitate the property search.
  • Service Providers: We use third-party services including Supabase (database), Meta/WhatsApp Business API (messaging), and Resend (email) to operate our platform.
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure database access controls, and reCAPTCHA-protected agent contact portals. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services. Agent performance data is retained for the duration of their subscription. Buyer search data is retained for up to 12 months after the last interaction. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to:

  • Access your personal data held by Ocality.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to processing of your data.
  • Withdraw consent at any time.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us via WhatsApp or email at privacy@ocality.com.